Terms & Conditions

Submitting a booking request does not create a confirmed booking. A request tells us what you would like, when you would like it and where. We review the property details, the requested date and time, availability and the work involved before responding.

A booking is confirmed only after we have approved it or you have accepted proposed changes, and the required payment steps for your chosen payment method have been completed and verified.

Any price shown before review is an Estimated Price, based on the information you provide. It is not automatically the amount payable.

The Final Agreed Price is the amount confirmed after review — either because we approved your request as submitted, or because you accepted a change we proposed. All deposits, balances, cash discounts, cancellation fees, refunds, invoices and receipts are calculated from the Final Agreed Price.

If the property, its condition or the work required differs materially from the information submitted, we may propose a revised price for your approval before proceeding.

For card, Apple Pay and Google Pay, a deposit of 20% of the Final Agreed Price is required to secure the booking. The remaining 80% is due 24 hours before the confirmed service.

For example, on a Final Agreed Price of $100 the deposit is $20 and the remaining balance is $80.

Payment deadlines are calculated from the confirmed service date and time in the Australia/Sydney time zone. If the confirmed schedule changes and you accept the change, deadlines are recalculated from the new confirmed schedule.

Where a balance is outstanding, we may send a reminder approximately 48 hours before the confirmed service, and a further reminder when the balance becomes due 24 hours before the service. You can pay from your account at any time.

If the required balance is still unpaid 6 hours before the confirmed service, the booking may be cancelled for non-payment. Because that cancellation occurs less than 24 hours before the service, a cancellation fee of 10% of the Final Agreed Price may apply, and any refund due is calculated from the amount actually paid less that fee. Refunds are reviewed before they are processed.

Payments are processed by our payment provider. We do not receive or store your full card number or security code.

Where Afterpay or Zip are available and you are eligible, the provider sets its own payment schedule, limits, approval criteria and terms, and will present them to you before you complete the transaction. Approval is a matter for the provider, not for us. Refunds on those transactions follow the provider's supported refund process.

PayPal is not currently available. If it is enabled in future, the same deposit and balance policy described in section 3 will apply.

Where cash is offered as a payment option, the following terms apply.

• A 20% electronic deposit is required to secure the booking. The deposit is calculated from the Final Agreed Price before the cash discount is applied.
• Cash payment receives a 5% discount from the Final Agreed Price.
• The remaining cash balance must be left inside the property, at the location agreed with 4M Cleaning Service, before the cleaning team begins work.
• If the agreed cash is not available when the team arrives, cleaning will not begin.
• You may be given 30 minutes from the time of a Final Payment Notice to settle the outstanding balance electronically.
• If you change from cash to electronic payment because the agreed cash was unavailable, the 5% cash discount no longer applies and the balance is calculated from the original Final Agreed Price.
• Failure to settle the balance within the final payment period may result in cancellation in accordance with these Cash Payment Terms.

Worked example: on a Final Agreed Price of $100, the electronic deposit is $20, the 5% cash discount is $5, and $75 remains payable in cash — a total of $95.

You must accept these Cash Payment Terms before choosing cash. Your acceptance is recorded with your account, the booking reference, the date and time, and the terms version.

Cancellation fees are calculated on the Final Agreed Price:

• More than 48 hours before the confirmed service: no fee.
• Between 24 and 48 hours before the confirmed service: 7%.
• Less than 24 hours before the confirmed service: 10%.

Any refund due is the amount you have actually paid less the applicable fee, limited to the amount available to refund. Refunds are not issued automatically — the calculation is reviewed and approved before the money is returned, and processing times depend on the payment provider.

If we cancel a confirmed booking for reasons attributable to us — and not because of non-payment, your cancellation, cash not being available as agreed, or a breach of the accepted booking conditions — payments received for that booking will be refunded in full, subject to payment-provider processing.

More than 48 hours before the confirmed service you can reschedule free of charge. Between 24 and 48 hours, one free reschedule is available subject to availability. Less than 24 hours before, rescheduling is subject to availability and review, and any applicable charge will be shown to you before anything is confirmed.

If a booking is confirmed less than 24 hours before the service, the normal balance deadline has already passed, so the full required electronic payment is needed before the booking is confirmed and the team is dispatched.

A request for a service less than 6 hours away is treated as an urgent or same-day request and is subject to 4M approval. Availability is not guaranteed and the booking is not confirmed until we approve it and the required payment is verified.

You are responsible for providing safe, lawful access to the property at the confirmed time, for accurate property details, and for telling us about hazards, pets, alarms or anything else that affects the work.

If our team cannot access the property at the confirmed time and the issue is not resolved within the agreed grace period, the visit may be treated as a cancellation at short notice, and any applicable charge will be reviewed with you rather than applied automatically.

Access details are not collected through this website. Once a booking is confirmed, we ask you separately for the access arrangements by SMS, WhatsApp or email. Access instructions, lockbox and keysafe codes shared with us that way are treated as confidential operational information and are never included in public pages, payment links or ordinary notifications.

If something within the scope you booked is not right, tell us within 24 hours of the completed service and include details. Reports are reviewed against the booked scope and the circumstances. Where the issue falls within the policy, we return and rectify it at no additional cleaning charge. New mess made after we leave, maintenance faults, and work that was not booked are not covered, but we will always talk you through the options.

Bed Setup means making beds with clean linen already at the property and is included in short-stay turnover cleaning. Linen Laundry Service is a separate service covering handling, washing and drying of the property's own linen and towels; it is not a linen rental service unless specifically agreed.

End of Lease scheduling uses allocated service periods and completion targets rather than guaranteed arrival times. Your confirmed booking shows the agreed arrangement, and we record an internal confirmed service time that is used to calculate payment deadlines.

An invoice records what is owed. A receipt records money actually received. A booking may have several payments against one invoice.

Documents are issued as an Invoice and a Receipt. They are not issued as a Tax Invoice and no GST is charged unless GST registration and the required business details have been configured.

We handle your personal information in accordance with our Privacy Policy.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. Where a term in this document conflicts with a right you have under that law, that right prevails.

Questions about these terms: info@4mcleaningservice.com or +61 414 865 866.